Frequently Asked Questions
Everything you need to know about your KHAITE experience.
When will my order ship?
Orders for in-stock items are typically processed within 1-2 business days. You will receive a shipping confirmation email with tracking information as soon as your package leaves our warehouse.
What is your return policy?
We accept returns on unworn, unwashed, and unaltered merchandise within 14 days of delivery. Items must be returned with all original tags and packaging included.
Do you offer international shipping?
Yes, KHAITE ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location.
How do I care for my KHAITE cashmere?
To maintain the longevity of our signature knitwear, we recommend professional dry cleaning or careful hand washing in cold water with a mild detergent, followed by laying flat to dry.
Can I change or cancel my order?
Once an order is placed, we begin processing it immediately to ensure prompt delivery. Therefore, we are unable to modify or cancel orders once they have been confirmed.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.